Stripe an Error Occurred While Processing Your Card Try Again in a Little Bit

Organisation Errors: Troubleshooting

You may occasionally encounter a system error while using TaxDome. Information technology normally happens when in that location's been an oversight, and y'all'll always get a pop-up error message or an Inbox+ notification about it. Below, we requite yous a list of organisation-error messages, tell you why they occur, and provide instructions on how to troubleshoot the bug.

Covered hither:

"Resource not found error"
"Action forbidden!"
"Electronic mail is already taken past a team member"
"Couldn't transport email"
"Invalid client"
"Unable to salve information"
Paying Problems
Import Issues
Integration Issues
"Some contracts were not created"
"Some messages were not sent"
Task Automation Problems

"Resource not found error"

While editing a chore or a task, y'all might become this bulletin when you try to save your changes. Why is this happening? Considering the job or chore is being deleted past another team fellow member at the same fourth dimension.

"Activity forbidden!"

This error message means you don't have the access rights to perform the action.

The set up: Permit the firm owner know, so that they can give you the access rights you lot need. For more than details on access rights, become hither.

"Electronic mail is already taken by a team fellow member"

This fault occurs when you try to add together a team fellow member, but the electronic mail address you typed for them is already listed for a contact.

The fix: Click the green global search icon on the left sidebar, so enter the electronic mail accost. Press enter on your keyboard. If y'all see at to the lowest degree one person in the Contacts tab with that same email address, open the contact and remove the email address. You should now exist able to add together the team member using that electronic mail address.

"Couldn't ship email"

This mistake bulletin is displayed when there is a countersign-change or email-sync effect.

The fix: Click on the Set up Up Email Sync link to resync your electronic mail.

"Invalid client"

Y'all'll go this error message when y'all effort to create an invoice or make a payment for an account that has been deleted. Brand certain you have selected the correct account.

"Unable to salvage data"

When trying to transport a message to a customer, y'all might come up across this fault message. Submit a problems report to TaxDome, and we'll resolve information technology ASAP.

Paying Bug

You lot may encounter unlike types of errors when trying to purchase a license or pay on behalf of a client. They differ depending on the payment processing service (Stripe or CPACharge) and payment type (credit bill of fare or ACH).

Your Client'southward Payment Was Denied by CPACharge
Paying With a Credit Card via CPACharge
Paying With ACH via CPACharge
Paying With a Credit Card via Stripe
"Payments provider mismatch. Please refresh the page and echo the activeness"
"Payments provider has been disconnected"
"You take subscription payment mistake"

Your Client's Payment Was Denied by CPACharge

If a payment from a customer was denied by CPACharge, it may exist considering the user is new and has a credit limit and bereft credit history. They must contact CPACharge to increase their credit limit.

Affinipay Customer Support
supportcenter.affinipay.com/hc/en-u.s.
855-656-4685
Samantha Youngblood, Sr. Partner Account Managing director
syoungblood@affinipay.com
512-872-6950
Chris St. Clair, Director, Partner Success
cstclair@affinipay.com
512-368-9893

Paying With a Credit Carte du jour via CPACharge

"Card was declined." Contact the card issuer for more information.
"Menu was declined due to bereft funds ." Utilise another payment method.
"Carte was declined due to limits exceeded ." Apply another payment method.
"Menu is expired." Use another payment method.
"Menu was declined due to a processing error ." Attempt the payment again. If it still doesn't go through, effort later or contact CPACharge support.
"Card number is invalid. Reenter the carte number correctly." Try the payment again.
"Card type is not accepted. Customize your CPACharge payment course to include more types." For more than details, become here.
"Carte code is incorrect ." Reenter the correct CVV code.
"Unable to procedure the payment at this time. Please effort once more later." Contact CPACharge back up to help troubleshoot the outcome.
"An unexpected error occurred." Contact CPACharge support to troubleshoot the issue.
"Postal code is invalid. Enter the correct postal code ." Reenter the postal code.
"Email is invalid ." Enter the correct email address.

Paying With ACH via CPACharge

"Transaction was declined . Contact your bill of fare issuer for more info." The bank's fraud rules may take blocked the transaction or the bank declined the payment based on your location.
"Transaction was declined equally a duplicate ." You have already charged the aforementioned credit bill of fare for the same amount and invoice number within the last x minutes.
"Business relationship number is invalid ." Enter the correct account or routing number.
"Transaction was declined due to insufficient funds ." Employ another payment method.
"Account was not found. Enter the correct business relationship or routing number." Reenter the routing number.
"Account is closed." Either you or RDF airtight the account. Use another payment method.
"Business relationship is frozen ." Apply another payment method. Access to the account has been restricted by RDF or legal action.
"Transaction was declined due to limits exceeded." The credit card is maxed out, and yous must use another payment method.
"Routing number is invalid. The routing number entered is wrong. Make sure to enter all digits needed." Reenter the routing number in full.
"Transaction could non be completed due to a communication problem ." Contact CPA Charge support to troubleshoot the event.
"An unexpected mistake occurred." Contact CPA Charge back up to troubleshoot the issue.

tip

Annotation! An eCheck can fail upwardly to 60 days after it has been authorized. Transactions may not go through for various reasons such as "Account Frozen," "Account Airtight," or "No Account/Unable to Locate Account." Typically, an eCheck payment fails iii to iv days after authorization; however, you may get an "Unauthorized Debit Entry" error message weeks afterward. This is like to how charge-back works but without a third-party review process. A client may submit an ACH return someday earlier the 60 days expire.

Paying With a Credit Card via Stripe

"Your bill of fare was declined ." A menu issuer declined payment, and you must utilize another payment method.
"Your card has insufficient funds ." The credit carte du jour is maxed out, and you must employ another payment method.
"Your bill of fare has expired ." Employ another payment method.
"Your card'southward security code is wrong ." Reenter the correct CVV code.
"An fault occurred while processing your carte. Effort again in a petty bit ." Contact Stripe support to troubleshoot the issue.
"Some fault occurred ." Contact Stripe support to troubleshoot the outcome.

"Payments provider mismatch. Please refresh the page and repeat the activeness"

This error happens when a payment processor is existence simultaneously charged. Refresh the page.

"Payments provider has been disconnected"

You'll run into this error message when the payment processor disconnects. In your Integrations tab, go to the Payments section. (For more than details on how to connect, go hither.)

"You have subscription payment error."

You may get this error bulletin when trying to pay for a subscription with a card you've used before. If the menu has expired or cannot exist charged for some other reason, yous'll need to update your credit card info. (For more details, go hither.)

Import Issues

" <***> is not allowed. Please upload a CSV file. " You're trying to import data in the wrong format. Relieve the document as a CSV file. (For more details, get here.)
"The file must exist UTF-8 encoded, with commas as delimiters. Please upload another file ." You're trying to import information with the incorrect encoding. You must change the encoding to UTF-viii. (For more details, go here.)
" Size immune is up to 3 MB ." The file you're trying to import is too big. Save the data every bit ii or more separate files, then import them separately.
"Some fields are not mapped with the respective fields in the CSV file. Do you lot wish to continue? " Fields in your CSV file aren't mapped to contact fields. As a result, this data won't be used to create contacts.
"You did not choose a field for Account Proper noun. " Select а field in the Account Name drop-down menu to create an account. An account name is either a business name (for a nonpersonal account) or a kickoff and concluding name (for a personal account); the account name represents an entity.
"Y'all cannot import clients. Delight ask the house owner to give you admission to view all clients. " Yous do not have the proper access rights to perform the action. Read more than about how to give employees access rights hither.

Integrations Issues

"Failed to connect with CPACharge: Firm currency differs from CPACharge business relationship currency. " Your default currency in CPACharge doesn't match the 1 yous selected on TaxDome.
"Failed to connect with Stripe: No authorisation code provided ." Provide the correct authorization code you've received from Stripe or commencement over again.
"Failed to connect with QuickBooks: Couldn't connect to QuickBooks ." You oasis't selected your visitor on QuickBooks or skipped the final footstep. Start over.
"You are about to disable TaxDome's billing management and QuickBooks integration. Your clients will non run across or exist able to settle pending invoices inside TaxDome. Are you sure you want to go along?" Read more about disabling QuickBooks integration hither.

"Some contracts were not created"

You may get this error bulletin in your I nbox+ when you lot've sent contracts to several accounts at once; information technology happens when the Signs contract option for an business relationship is simultaneously existence turned off by some other team member.

The prepare: In the Some contracts were non created box, click on the client'due south name, become to their Info tab, then click the three-dots icon next to the contact and select Enable Signing Contracts. (Read more than well-nigh this hither.)

"Some messages were not sent"

Y'all may get this error bulletin in your Inbox+ when you send a message to one or more clients, but they don't all go through. One or more than of those accounts are offline because their linked contacts have the Fifty OGIN toggles turned off for all email addresses. Another squad fellow member may have washed this while you were sending the messages.

The fix: In the Some messages were not sent box, click on the client's proper noun, go to their Info tab, then toggle on LOGIN for at least one email address linked to the account. (For more than detailed instructions, go here.)

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Source: https://help.taxdome.com/article/295-system-errors-troubleshooting